TERMS AND CONDITIONS SPORTBET ECUADOR
1. INTRODUCTION
By using and/or visiting any section of www.sportbet.ec (hereinafter, the "Website") or by opening an account on the Website, you agree to submit to: The General Terms and Conditions, the Privacy Policy, any game rules, the terms and conditions of promotions, bonuses and special offers found on the Website from time to time. All the terms and conditions listed above will be collectively referred to as "the Conditions". Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms, please do not open an account, and/or continue to use the Website. Your continued use of the Website will constitute your acceptance of the Terms.
2. PARTS
The information on the website is provided by the operator of the website under the license of Sportbet, An Ecuadorian based company, which is fully authorized and regulated by the laws of that country. Terms such as "we", "our" or "the company" refer to the company with which you contract, as specified above.
3. CHANGES IN THE CONDITIONS
3.1. The Company reserves the right to amend, modify, update and change any of the Terms, which could be related to Business Terms, legal (to comply with new laws or regulations) or customer service as well, for several reasons. The most current Terms and the dates of their activation are available on the website. We will notify the player of any amendment, modification or change by posting the new version of the Terms on the website. It is the player's responsibility to ensure that they are aware of the current terms and conditions of the Website and the Company advises its players to check for updates regularly. The company reserves the right to modify the website, the services, and the software and/or change the system specification requirements necessary to access and use the services at any time and without prior notice.
3.2. If any change is unacceptable to you, you may stop using the Website, and/or close your account in accordance with paragraph 12 of the Terms. 3.3. Your continued use of any part of the Website after the date on which the Terms are declared effective will be deemed your binding acceptance of the revised Terms, including (for the avoidance of doubt) any additions, deletions, substitutions, or other changes. in the identity of the Company in paragraph 2.1 of the Terms, regardless of whether you have had notice of the revised Terms or have read them.
4. LEGAL REQUIREMENTS
4.1. No person under the age of 18 or the age of legal consent to participate in the activities included in the Services under the laws of any jurisdiction is permitted to use the Website in any circumstance and any person who has not reached the legal age and uses services will be in violation of the Terms. The Company reserves the right to request proof of age at any time to verify that persons under the Legal Age are not using the services. The Company may terminate a person's account and exclude them from using the Services if proof of age is not provided or if the Company suspects that a person using the Services is not of legal age.
4.2. Internet gambling may not be legal in some jurisdictions. You understand and agree that Company cannot provide you with any legal advice or warranty regarding your use of the Services and Company makes no representations as to the legality of the Services in your jurisdiction. Use of the services on the website is at your sole option, discretion, and risk, and you are solely responsible for checking whether it is legal in your jurisdiction.
4.3. The Company does not intend for you to contravene applicable law. You approve, warrant, and agree that your use of the Website's services will comply with all applicable laws, statutes, and regulations. The Company will not be responsible for any illegal or unauthorized use of the services of the Website by you.
4.4. The Company prohibits the creation of accounts, the making of deposits or the use thereof by non-residents of Ecuador.
5. OPENING OF THE ACCOUNT
5.1. To use the services of the website, you must open an account ("Your account") by providing your username, email address and a secure password that will be used later to access the system and filling in some necessary personal data. to complete the registration, including your name, date of birth and telephone number.
5.2. Your name on your account must match your true, legal name and identity. To verify your identity, the Company reserves the right to request at any time satisfactory proof of identity (including, but not limited to, copies of a valid passport/identity document and/or any payment cards used). Failure to provide such documentation may result in account suspension.
5.3. You certify that you have provided true, complete, and accurate information about yourself when registering and that you will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so may result in account closure, account limitation, or voiding of any transactions (bonuses, winnings).
5.4. If you have any questions or encounter any problems during registration, you can contact our Help Desk by sending an email to [email protected].
5.5. You may only open a single account on the Website. In all cases, only one account per customer, per household, per address, per shared computer and per shared IP address will be allowed to register and use the services of sportbet.ec. Any other account you open on the Website will be considered a "Duplicate Account". You are required to inform the Company that you wish to create a duplicate account due to loss of access to the original account or any other important reason and receive permission from the Company before the duplicate account is created. In any other case, all Duplicate Accounts may be immediately closed by the Company and:
5.5.1. all transactions made from the Duplicate Account will be voided.
5.5.2. any winnings, prizes, or bonuses you have earned or accumulated during the time the Duplicate Account was active will be withdrawn from you and may be claimed by us. Any funds withdrawn from the Duplicate Account will be returned to us upon request.
5.5.3. The Company is not required to offset funds from the bonus and real money balances of the Duplicate account. The Company reserves the right to decide, at its sole discretion, on the return of any lost funds that have been used for bets placed through the Duplicate Account.
5.5.4 The Company does not accept any request for the return of funds that have been lost or initially deposited in the Duplicate Account in case the Duplicate Account was created with the intention of receiving bonuses and other promotional offers, as well as if multiple Duplicate Accounts have been created for the purpose of receiving a refund of the first deposits made into previously created Duplicate Accounts, which is considered intentional abuse. If the Company decides, in its sole discretion, that the Duplicate Accounts were created solely for the purpose of fraud and/or abuse of the following Terms and Conditions, any funds deposited in this Duplicate Account will not be returned to the player.
6. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING PREVENTION REQUIREMENTS
6.1. In consideration of the rights granted to you to use the services, you represent, warrant, covenant and agree that
6.1.1. You are not under the age of 18 or any legal age required for gambling or gambling activities under the law or jurisdiction that applies to you;
6.1.2. You are the rightful owner of the money in your account and all information you have provided to the Company, whether during the registration process or at any time thereafter, including as part of any payment deposit transaction, is true, current, correct and complete and match the name(s) of the credit/debit card(s) or other payment accounts that will be used to deposit or receive funds into your account.
6.1.3. You are fully aware that there is a risk of losing money when gambling using the services of the Website and you are fully responsible for any loss. You agree that your use of the Services is at your sole option, discretion, and risk. You will not be able to claim anything in connection with your losses against the Company.
6.1.4. You fully understand the methods, rules and procedures of the Services and Internet gambling in general. You understand that it is your responsibility to ensure that the details of the bets and games are correct.
6.1.5. You will not commit any act or display any conduct that could damage the reputation of the Company.
6.2. By accepting the Terms, you authorize us to carry out any verification that we may require or that third parties (including, regulatory bodies) may require to confirm your identity and contact details (the "Verifications").
6.2.1 You may be asked to provide us with a copy of the front and back of your credit/debit card with the first six digits, last four digits, your full name and expiry date fully visible. The CVV on the back of your credit/debit card must be masked.
6.3. During these checks we may restrict you from withdrawing funds from your account.
6.4. If any information you have provided is false, inaccurate, misleading, does not match your identification, or is incomplete, we reserve the right to terminate your account immediately and/or prevent you from using the services, in addition to any other action we may take.
6.5. If we cannot confirm that you are of legal age, we may suspend your account. If it turns out that you were under the legal age at the time of any gaming or betting transaction, then
6.5.1. Your Account will be closed.
6.5.2. all transactions made during that time will be voided, and all related funds deposited by you will be returned.
6.5.3. any bets placed during that time will be returned to you,
6.5.4. any winnings you have accumulated during that time will be forfeited by you and you will be required to return all funds that were withdrawn from your account to us.
7. USERNAME, PASSWORD
7.1. After opening your account, you must not reveal (either knowingly or accidentally) your username and password to anyone else. If you have lost or forgotten your Account details, you can retrieve your password by clicking on the link "Forgot your password?" that appears below the login window.
7.2. You are entirely responsible for maintaining the confidentiality of your password and are solely responsible for all activities that occur under your account. You remain responsible for any losses suffered by you or a third party on your account.
7.3. You must notify the Company immediately of any unauthorized use or theft of your account or any other breach of security. Upon request, you agree to provide the Company with evidence of such theft or unauthorized use. The Company will not be responsible for any loss you may incur because of someone else using your password, either with or without your knowledge.
8. DEPOSITS AND WITHDRAWALS
8.1. If you wish to participate in betting or gaming using the Website, you must deposit money into your account.
8.2. You agree that:
8.2.1. All money that you deposit in Your Account is not tainted by any illegality and, in particular, does not come from any illegal activity or source, Y
8.2.2. All payments made to your account are authorized and you will not attempt to void a payment made to your account or take any action that causes any third party to void such payment, to avoid any legitimate liability.
8.3. The Company does not accept deposits from third parties, ie from a friend, relative, partner, husband or wife. You must deposit from an account/system or credit card that is registered in your name. If we discover during our security checks that this has occurred, all winnings will be forfeited, and the original deposit will go to the rightful owner of the account/credit card.
8.4. If a bank transfer is required to return the money to the rightful owner, all bank charges will be borne by the recipient.
8.5. We do not accept the transfer of funds in cash.
8.6. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. Unless they conflict with anything in these Terms, you agree to be bound by the Terms of such third-party electronic payment processors and/or financial institutions.
8.6.1 By depositing money, you agree not to make or attempt to make any charges, and/or deny or reverse any payments you have made and to reimburse the Company for any charges, denials or reversals of payments you make, and any losses suffered by the Company as consequence of it.
8.7. In case of suspicious or fraudulent payment, including the use of stolen credit cards or any other fraudulent activity (including any chargeback or other reversal of a payment) and including the deposit for the purpose of exchanging money between payment systems, The Company reserves the right to block your account, void any payments made and take back any winnings. We have the right to report any payment fraud or other illegal activity to the relevant authorities or entities (including credit reference agencies) and may use collection services to recover payments. However, the Company will not be responsible in any case for any unauthorized use of credit cards, regardless of whether they have been reported stolen.
8.8. We may at any time set off any positive balance in your account against any amounts you owe us when we re-settle any bets or picks by virtue of Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.
8.9. You acknowledge and agree that your account is not a bank account and therefore is not insured, guaranteed, sponsored, or otherwise protected by any bank or other insurance scheme. In addition, the money deposited in your Account will not earn any interest.
8.10. You agree to pay for all goods and/or services or other additional services that you have ordered through the Website, as well as any additional expenses (if necessary), including, but not limited to, all possible taxes, charges, etc. You assume all responsibility for timely payments on the Website. The payment service provider only facilitates a payment for the amount indicated by the Website and is not responsible for the payment by the user of the Website of said additional funds/expenses. After clicking the "Pay" button the transaction is considered irrevocably processed and executed. After clicking on the "Pay" button, the user accepts that he will not be able to cancel the payment or request its cancellation. By placing an order on the Website, you confirm and declare that you do not violate the legislation of any country. Also, by accepting these Rules (and/or the Terms and Conditions), you, as the cardholder, confirm that you have the right to use the services offered through the Website. In case you use the services of the website, which offer specific services such as gaming services, you represent in a legally binding manner that you have reached or exceeded the legal age, which is considered as such by your jurisdiction, to be able to use the services. provided by the website. By starting to use the Services of the Website, you assume the legal responsibility not to violate the legislation of any country in which this Service is used, and confirm that the payment service provider is not responsible for any illegal or unauthorized violation. . By accepting the use of the Website Services, you understand and agree that the processing of any of your payments is executed by the payment service provider, and there is no legal right of revocation of the goods and/or services already purchased. or any other opportunity to cancel the payment. If you wish to opt out of using the Services for your future purchases of goods and/or services or other facilities on the Website, you may do so by using your personal account/profile on the Website. The payment service provider is not responsible for any failure in the processing of data related to your payment card, nor for the refusal of the issuing bank to provide authorization for payment with your payment card. The payment service provider is not responsible for the quality, quantity, price, terms or conditions of the goods and/or services or other services that are offered to you or that you purchase on the Website using your payment card. When you pay for any of the goods and/or services on the Website, you are primarily bound by the terms and conditions of the Website. Please note that only you, as the cardholder, are responsible for the payment of all goods and/or services that you have requested through the Website and for any additional expenses/charges that may apply to this payment. The payment service provider acts only as executor of the payment in the amount indicated by the Website, and is not responsible for the prices, the total prices and/or the total sums. In case there is a situation where you do not agree with the above-mentioned terms and conditions and/or other reasons, we ask you not to proceed with the payment and if necessary, contact the administrator/support directly of the Website.
8.11. You can request the withdrawal of funds from your account at any time, provided that
8.11.1. all payments made to your Account have been confirmed as cleared and none have been returned, reversed, or otherwise cancelled.
8.11.2. the checks mentioned in section 6 above have been completed.
8.12. When making a withdrawal request, certain aspects must be considered:
8.12.1. All your profile details, email address, mobile number, proof of address and passport/ID details must be filled in;
8.12.2. The funds must be withdrawn with the same method used for the deposit.
8.12.3. If the quantity requested exceeds 500 USD or in case of any other purpose the administration may have in case of fraud investigations, the player's identification procedure must be carried out by sending us a copy or a digital photograph of his identification documents, such as a passport or an identity document (page with a photo), utility bill (mobile phone bill cannot be accepted). If you have made deposits to your account with a debit/credit card, you may be asked to provide us with digital copies of the front of the cards in which the name of the owner, the expiration date and the first four digits of the card number.
8.12.4. At the time of creating the withdrawal request, the player must not have any active bonuses. In order to withdraw money, you must play all active bonus rounds or cancel them.
8.12.5. The maximum amount a player can withdraw within a month is $25,000USD.
8.13. The deposit amount must be renewed at least once before it can be withdrawn.
8.14. All withdrawal requests must be reviewed within 1 day (24 hours).
9. PLACEMENT OF BETS
9.1. It is your responsibility to ensure that the details of any transaction you make are correct before confirming the bet.
9.2. You can access your transaction history by clicking "Cashier" on the website.
9.3. We reserve the right to refuse all or part of any transaction requested by you at any time and at our sole discretion. No transaction will be considered accepted until you receive confirmation from us. If you have not received confirmation that your transaction has been accepted, you will need to contact support.
9.4. Your cancellation of an unmatched bet will be effective once we send you confirmation of the cancellation. If your void request is not received and processed in a timely manner, you acknowledge that your bet may remain pending and available for acceptance.
10. COLLUSION, DECEPTION, FRAUD AND CRIMINAL ACTIVITY
10.1. The following activities are not permitted and constitute a material breach of the Terms:
10.1.1. Provide information to third parties.
10.1.2. use unfair advantage or influence (commonly known as cheating), including exploiting bugs, loopholes or errors in our software, use of automated players (also known as "bots"); or the exploitation of a "bug";
10.1.3. engage in fraudulent activity on your behalf, including using a stolen, cloned, or otherwise unauthorized credit or debit card as a source of income on the account.
10.1.4. engage in any criminal activity, including money laundering and any other activity with criminal consequences.
10.1.5. collude or attempt to collude and intend to participate, directly or indirectly, in any collusion scheme with any other player during any game you play or are about to play on the Website.
10.2. Free funds received from the Company (bonuses, etc.) may also not be abused by any means
10.3. The Company will take all reasonable steps to prevent collusion or any attempt to collude; detect them and the corresponding players; and deal with the corresponding players accordingly. We will not be liable for any loss or damage that you or any other player may incur because of collusive, fraudulent or otherwise illegal activity or cheating, and any action we take in this regard will be at our sole discretion.
10.4. If you suspect a person of collusion, cheating or fraudulent activity, you should notify us by email as soon as reasonably possible.
10.5. If the Company suspects that you may be engaging in or have engaged in fraudulent, illegal, or improper activity, including, without limitation, money laundering activities, or conduct that violates the Terms, your access to the Services may be terminated. immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund any funds that may be in your account. The Company shall have the right to inform the relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions about your identity and about any suspected illegal activity., fraudulent or improper, and you will cooperate fully with the Company in investigating any such activity.
10.6. You will use the services only in good faith towards both the Company and other players using the services. If the Company believes that you have been using the Services or Software in bad faith, the Company shall have the right to terminate your account and any other accounts you may have with the Company and the Company shall have the right to retain all money from it. You hereby expressly waive any future claim against Company in this regard.
11. OTHER PROHIBITED ACTIVITIES
11.1. The user must not use abusive or aggressive language or images; swear, threaten, harass, or abuse others, including other users, or behave in this way with the personnel of the company that operates or supports the website.
11.2. The user will not corrupt or flood the Website with information that causes it to malfunction, nor will it carry out actions that may affect the functioning of the Website in any way, for example (but not limited to) the release or propagation of viruses, worms, logic bombs or any similar action. Any multiple posting or "spam" is strictly prohibited. You must not interfere with or manipulate, delete, or alter in any way any information available on the Website.
11.3. You will use the Website solely for your personal entertainment and you may not reproduce the Website or any part of it in any way without first obtaining our express consent.
11.4. You must not attempt to gain unauthorized access to the Website, the servers on which the Website is stored, or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or any other similar type of attack. In the event of a violation of this provision, we will report the violation to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of any such infringement, your right to use the Website will cease immediately.
11.5. We will not be liable for any loss or damage caused by a denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material that you suffer as a result of your use of the Website or from downloading any material posted on the Website, or on any website linked to the Website.
11.6. Selling or transferring accounts between players or deliberately losing chips or games to transfer chips to another player is prohibited. An intentional game or chip loss occurs when a hand or game is lost to transfer money to another user.
12. DURATION AND TERMINATION
12.1. You can cancel your account (including your username and password) at any time by sending us an email to [email protected] from the email provided in sportbet.ec
12.2. Until you have received confirmation from us that we have closed your account, you will remain responsible for any activity on your account between the time you email us and the time your account is terminated by the Company.
12.3. The Company reserves the right to collect any fees, surcharges or costs incurred before you cancel your Account. If your account is terminated, suspended, or terminated, no refund will be given to you, no other credits (e.g., bonuses, compensation points, etc.) will be credited or converted to cash or other form of refund, and You will no longer have access to your account.
12.4. Upon termination of your account, notwithstanding any rights or obligations that accrued prior to termination, neither party shall have any further obligation to the other under this term.
12.5. The Company may block and/or terminate Your Account (including your username and password) immediately without notice:
12.5.1. if for any reason we decide to stop providing the Services generally or specifically to you.
12.5.2. if Your Account is in any way associated with any existing account that has been terminated.
12.5.3. If Your Account is associated or related to existing blocked accounts, we may terminate Your Account, regardless of the nature of this relationship, and the registration details provided in these accounts; or for any other reason we deem appropriate. Except as provided herein, upon termination any balance in Your Account will be returned to You within a reasonable time of Your request, subject always to Our right to deduct any amounts You owe Us.
12.5.4. if you try to manipulate or find out information related to the code of the software or are involved in collusion.
12.5.5. if you tamper or attempt to tamper with the software in any way.
12.5.6. if you commit any offence, for example by attempting to access the Website from a jurisdiction where playing the Games is illegal.
12.5.7. if you post any actual or potentially defamatory, offensive, racist, harmful, or obscene language or material.
12.6. If your account remains inactive for a continuous period of 6 (six) months or more, we may close or suspend your account without notice. In the event of such account closure, the Terms will automatically terminate as of the date such termination takes effect.
12.7. Your inactive Account will be terminated upon electronic notification (or attempted notification) using your contact details. In the event of such termination by us, except in those cases in which such closure and termination is made in accordance with section 10 (Collusion, deception, fraud, and criminal activity) or section 17 (Breach of the conditions) of these Conditions, we will return the balance of your Account. If we are unable to locate you, the funds will be remitted to the appropriate gaming authority or the Company.
13. ALTERATION OF THE WEBSITE
We may, at our absolute discretion, alter or modify any service offered through the Website at any time to maintain the Website.
14. COMPUTER ERRORS
Whenever unexpected system errors, glitches or problems occur in the software or hardware we use to run the Website, we will take immediate action to remedy the problem. We do not accept any responsibility for computer failures caused by the equipment used to access the Website or for errors related to your Internet service provider.
15. ERRORS OR OMISSIONS
15.1. There may be several circumstances where a bet is accepted or a payment made in error by the Company (for example, where we wrongly communicate the terms of the bet to you because of an obvious error or data entry). or because of a computer malfunction, or we may make an error as to the amount of winnings/refunds paid to you because of a manual or automated input error).
15.2. The company reserves the right to refuse, restrict, cancel, or limit any bet.
15.3. If any winnings are incorrectly awarded to you as a result of any human error or any bug, defect or error in the software, or the failure of the relevant gaming product or software to operate in accordance with the rules of the relevant game ("Errors" ), then the Company will not be responsible for paying you any such winnings and you must immediately notify the Company of the error and agree to refund any winnings that may have been paid to you as a result of such error or mistake.
15.4. Neither we (including our employees or agents) nor our partners or suppliers will be liable for any loss, including lost profits, resulting from any Error caused by you.
15.5. The Company and its respective licensees, distributors, parents, subsidiaries, affiliates and all of their officers and directors and employees shall not be liable for any loss or damage that may be caused by the interception or misuse of any information transmitted over the Internet.
16. EXCLUSION OF OUR LIABILITY
16.1. You agree that you are free to choose whether to use the services of the Website and you do so at your sole option, discretion, and risk.
16.2. We will provide the Website with reasonable skill and care and substantially as described in the Terms. We make no other promises or warranties in relation to the Website, or the products offered through the Website and we hereby exclude (to the extent permitted by law) all implied warranties in this regard.
16.3. The Company shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage, including but not limited to loss of data, profits, business, opportunity, goodwill, or reputation, as well as business interruption. or any loss not currently foreseeable by us arising out of or in any way related to your use of any link contained on the Website. Company is not responsible for the content of any Internet site accessed through a link from the Website or through the Services.
17. BREACH OF THE TERMS
17.1. You shall fully cover any claim, liability, cost, or expense (including attorneys' fees) and any other charges that may arise as a result of your violation of the Terms.
17.2. You agree to indemnify, defend and hold harmless the Company, its white label partners and their respective companies, as well as their respective officers, directors and employees, immediately and on demand, from all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges, however caused, that may arise as a result
17.2.1. of any breach of the Terms by you.
17.2.2. your violation of any law or the rights of a third party.
17.2.3. your use of the services or the use by any other person who accesses the services using your user identification, with or without your authorization; either
17.2.4. acceptance of any winnings.
17.3. In cases where you materially breach the Terms, we reserve the right, but are not required to:
17.3.1. 17.3.1. Send you a notification (using your contact details) informing you that you are in breach of the Terms and requiring you to stop doing so.
17.3.2. suspend your account, rendering you unable to place bets or play on the website.
17.3.3. close your Account with or without notice from us.
17.3.4. withdraw from your Account the number of payments, bonuses or winnings you have acquired as a result of any material violation;
17.4. We have the right to disable your username and password if you fail to comply with any of the provisions of the Terms.
18. INTELLECTUAL PROPERTY RIGHTS
18.1. The contents of the Website are subject to copyright and other proprietary rights that are owned by the Company or used under license from third party rights holders. All downloadable or printable material contained on the Website may be downloaded onto a single personal computer and may be printed solely for personal, non-commercial use.
18.2. In no case will the use of the Website grant the user any part of the intellectual property rights (for example, copyright, know-how or registered trademarks) owned by the Company or third parties.
18.3. Any use or reproduction of trade names, trademarks, logos or other creative material appearing on this website is prohibited.
18.4. You will be solely responsible for any damages, costs or expenses arising from or related to the commission of any prohibited activity. You will notify the Company immediately upon becoming aware of the commission by any person of any of the prohibited activities and will provide the Company with reasonable assistance in any investigation that it may carry out considering the information provided by you to this regard.
19. YOUR PERSONAL INFORMATION
19.1. We are required to comply with data protection requirements in the way the company uses any personal information collected during your visit to the website. Therefore, we take our obligations in relation to how we use your personal information very seriously. The Company will treat all personal information you provide strictly in accordance with the Privacy Policy.
19.2. By providing us with the information, you agree to our right to process your personal information for the purposes described in the Terms or for the purposes of administering the Website or complying with legal or regulatory obligation.
19.3. It is the company's policy not to disclose any personal information to anyone except employees who need access to your data to provide the service to you.
20. USE OF COOKIES ON THE WEBSITE
The Company uses "cookies" to provide certain functionalities of the Website. A cookie is a small text file that is placed on your computer when you access the Website and that allows us to recognize you when you return to visit it. You will find more information on how to delete or control cookies at www.aboutcookies.org. Please note that if you delete or disable our cookies, you may not be able to access certain areas or use certain features of the website.
21. CLAIMS AND NOTICES
21.1. If you wish to make a complaint in relation to the Website, as a first step you should contact the Support Service about your complaint as soon as reasonably possible.
21.2. In the event of any dispute, you agree that the server logs will act as the final authority in determining the outcome of any claim.
21.3. You acknowledge that our random number generator will determine the outcome of games played on the Website and you accept the results of all such games. If there is any discrepancy between the game results on your computer and the results on our server, the results on our server will be final and binding. If there is any discrepancy between the on-screen display and your account balance, the balance on the Company's server will be deemed to be your account balance and this determination will be final and binding. You will lose any amount that appears in your account because of human error or technical failure.
22. INTERPRETATION
The original text of the Conditions is written in Spanish and any interpretation of the same will be based on the original text in Spanish. If the Conditions or any document or notice related to them is translated into any other language, the Spanish version will prevail.
23. TRANSFER OF RIGHTS AND OBLIGATIONS
We reserve the right to transfer, assign and sublicense or pledge the Terms, in whole or in part, to any person (without your consent), provided that such assignment is made on the same terms or on terms that are no less advantageous to you.
24. EVENTS OUTSIDE OUR CONTROL
24.1. The Company shall not be liable for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events beyond our reasonable control, including, without limitation, acts of God, war, civil commotion, of public communications networks or services, labor disputes or DDOS attacks and similar attacks on the Internet that may have an adverse effect ("Force Majeure").
24.2. Our action will be considered suspended during the period in which the Force Majeure event continues, and we will have an extension for its execution for the duration of said period. We will do everything in our power to put an end to the Force Majeure event or to find a solution that allows us to perform the Company's obligations despite the Force Majeure event.
25. WAIVER
25.1. If we do not insist on the strict performance of any of your obligations or if we do not exercise any of the rights or remedies that correspond to us, this will not constitute a waiver of those rights or remedies and will not exempt you from the fulfillment of those obligations.
25.2. The waiver of any breach by us will not constitute a waiver of any subsequent breach. No waiver of any provision of the Terms by us will be effective unless expressly stated to be a waiver and communicated to you in writing in accordance with the above.
26. SEVERABILITY
If any of the Terms is found to be invalid, illegal, or unenforceable to any extent, such term, condition, or provision will be severed to that extent from all other terms, conditions, and provisions, which will remain in effect to the fullest extent permitted by law. . In such cases, the portion found to be invalid or unenforceable will be amended consistent with applicable law to reflect our original intent as closely as possible.
27. APPLICABLE LAW
The Terms shall be governed by and construed in accordance with Ecuadorian law, and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of Ecuador to resolve any dispute (including compensation claims and counterclaims) that may arise in connection with the creation, validity, effect, interpretation or execution of, or legal relationships established by the Terms or otherwise arising in connection with the Terms.
28. LINKS
The Website may contain links to other websites that are also outside the control of the Company and are not covered by the Terms. The Company shall not be responsible for the content of third-party websites or for the actions or omissions of their owners, nor for the content of third party advertisements and sponsorships on such websites. Hyperlinks to other websites are provided for informational purposes only. You use such links at your own risk.
29. BONUS MONEY
You may receive bonuses or bonus money when you sign up to join our site or during your time as a member of our casino. You can opt out of receiving all or specific bonuses from us at any time by contacting our Customer Service department at [email protected] or through our live chat or through the user interface on the website. My Profile pages. It is important that you fully understand the terms of each bonus offer in which you participate. This section contains the general terms and conditions associated with all bonuses within our site. In addition, each bonus offer may also have supplemental terms and conditions that will be provided to you when you are invited to participate in the offer.
29.1.1. BONUSES. THE DETAILS
All bonuses are based on the following rules.
The bonus amount will be deposited into your bonus balance and will be kept separate from your cash balance.
When you place a bet, it will be deducted from your Cash Balance. If there are no funds remaining in your cash balance, wagers will be deducted from your bonus balance.
Any winnings you receive will be credited to your bonus balance and cannot be withdrawn until you have met the wagering requirements for that bonus.
The bonus amount cannot be withdrawn either until you have met the wagering requirements. In some cases, the bonus is non-refundable, and in this case the bonus amount can never be withdrawn.
When you have met the wagering requirements, the amount of your bonus balance linked to the active bonus will be transferred to your cash balance and can be withdrawn at any time.
Not all bets count towards the wagering requirements, for example low risk bets on roulette. See below for more details.
Please make sure you have read all other bonus related terms.
Only one Bonus may be awarded for any specific event, unless we indicate otherwise, and only one Bonus may be active on your Account at any one time.
29.1.2. YOUR CASH BALANCE AND YOUR BONUS BALANCE
A Bonus is considered a "free bet" and has no equivalent cash value. No cash alternative, substitution, transfer, or assignment of any Bonus will be allowed at any time other than as established in these conditions.
When you are awarded a bonus, it will be added to your account's 'Bonus Balance'.
You will not be able to withdraw any amount from your bonus balance. When you deposit your own cash, it will be added to the "Cash Balance" of your Account. You may withdraw any amount of the "Cash Balance" from your account, but you will forfeit any remaining amounts of your Bonus Balance if you do so. Important notice: When you create a payout request, you will automatically forfeit any bonus balance amount. Even if the payment request is canceled by our finance department due to one reason or another (eg fraud check, etc.), the bonus money will not be added back to your bonus balance.
29.1.3. BETTING AND MAKING WITHDRAWALS WHEN YOU HAVE A BONUS
The money you deposit will be used to place bets on the Service(s). Only if there are no funds remaining in your cash balance, your bets will be funded from your bonus balance automatically. Any winnings you receive when you have an active Bonus on your Account will be added to your Bonus Balance and can only be withdrawn once the Wagering Requirements have been met.
All withdrawals are dependent on the fulfillment of all the conditions specified above and the verification of all requested identity documents.
When you have met the wagering requirements for the active bonus, the bonus balance associated with it (ie any accumulated winnings or any remaining bonus amount) will be transferred to your cash balance and may be withdrawn.
ATTENTION: If you withdraw funds from your cash balance before meeting the wagering requirements, you will forfeit all bonuses and any accumulated winnings.
Please also note that if your bonus balance reaches "zero" (0) at any time, bonuses are considered redeemed and are no longer subject to wagering requirements.
29.1.4. TYPES OF BONDS
The terms of the specific Bonus will indicate whether that Bonus is Withdrawn or Non-Refundable. Withdrawable Bonuses are those where the Bonus amount along with any accumulated winnings will be transferred to your cash balance once the wagering requirements have been met. Non-refundable bonuses are those where the original bonus amount will never be transferred to your cash balance (but accumulated winnings will be transferred once wagering requirements have been met).
29.1.5. WAGTING REQUIREMENTS
The wagering requirements of a bonus are the total amount of wagers you must place before the bonus and any accumulated winnings are transferred to your cash balance and can be withdrawn. The wagering requirements of each Bonus are established in the specific conditions of the Bonus and will be expressed as a multiple of the amount of the Bonus, or of the Bonus plus the amount of the Deposit. Wagering requirements for bonuses are set out in the specific terms of that bonus.
The percentage of wagers contributing to wagering requirements may be different for other bonus offers, but this will be made clear in the terms of those specific offers. Please read the wagering requirements of each bonus offer you receive.
29.1.6. MULTIPLE BONUSES IN THE SAME ACCOUNT
Bonuses are managed one after another. When the first bonus is "fulfilled" or "revoked" (see the clause below for the meaning of these terms), the next bonus in line will become "active".
There are four different stages related to a Bonus, and they are as follows:
Active - A Bonus that you have started to play, but for which you have not yet completed the Wagering Requirements. As long as you have an active bonus in your account, you will not be able to withdraw any bonus amounts or any winnings.
Pending - A second or subsequent Bonus in your Account that you have not yet started playing. A pending Bonus cannot be withdrawn.
Met - A bonus where the wagering requirements have been met. The bonus amount and accumulated winnings will be automatically transferred to your cash balance and can be withdrawn.
Revoked - An active or pending bonus may be revoked and removed from your bonus balance if (a) you have not met the Wagering Requirements within the defined period; or, (b) decide to withdraw any amount of cash from your Account before the Wagering Requirements have been met; or (c) breaches this Agreement or the terms and conditions of the promotion.
When a bonus is revoked, your bonus balance will be reset to 0 and there will be no future liability on your part in respect of the revoked bonus.
29.1.7. ABUSE OF THE PROMOTION
Our company reserves the right to review transaction records and logs from time to time, for any reason. If, upon such review, it appears that the player is engaging in strategies that our company, in its sole discretion, deems to be abusive, we reserve the right to revoke such player's entitlement to the promotion.
If the administration of the site becomes aware of any user who has accepted the bonus or a promotion for the sole purpose of creating a positive expected value in the return of the bonus by using known practices intended to ensure the collection of said bonus, then we will apply the actions mentioned below and we will apply the immediate exclusion of said user from this and future promotions.
For the sake of absolute clarity, we have individually identified the practices that we consider to be abusive in relation to the bonuses awarded:
The placing of bets by users who do not have or have a minimum ability to return, with the sole purpose of increasing their volume of bets with a minimum expectation of loss/win, will be considered an advantageous game and will lead to the loss immediate release of the bonus, any winnings from the bonus, and the withholding of any real money lost in the process. Any bet made with the obvious intention of achieving a high volume of bets with a minimum expectation of profit will be considered abusive towards the offer.
A user who bets high value hands for the sole purpose of rapidly increasing their bonus bankroll, and then proceeds to drastically decrease the value of their bet (less than half) without having reasonably decreased their bankroll, will be considered that employs unnatural and advantageous betting patterns. In these cases, the actions mentioned below may be applied, but each case will be investigated and acted accordingly. We strongly discourage this type of game.
Combinations of the above: ANY user found to be employing a strategy whereby they are placing high value bets while playing any game with a specific bonus weight decreased to or less than 30% and then proceed to place value bets less than your current average bet while switching games to higher weighted games will be immediately disqualified from a bonus and will face the full application of the actions mentioned below.
Important notice, in order to protect from high-risk bonus bets, each bet must be less than or equal to 20% of the original active bonus amount, if during the bonus bet a player makes a bet higher than 20% of the original active bonus amount, then such wagering will contribute only 20% of the original active bonus amount towards wagering requirements.
We reserve the right to revoke and/or cancel any bonuses and winnings that we believe have been redeemed due to misuse of the system. The abusing player's account may be terminated immediately.
Players who abuse bonus offers may be excluded from receiving further bonuses.
Please note that a valid contact phone number MUST be provided at registration, as we may make a confirmation call to you as part of confirming your identity. If we are unable to contact you at the number provided, any earnings accrued from the use of any bonus offer may be forfeited and your account may be terminated.
We reserve the right to change the terms and conditions of any promotional bonus offer at any time and it is the player's responsibility to check periodically for changes and updates.